Privacy Policy

1. Information We Collect

Richemorrow Group LLC may collect information that you voluntarily provide to us, information generated through your use of our website and services, and information necessary to provide the services you request.

Personal Information

Depending on how you interact with us, we may collect:

• Name
• Email address
• Telephone number
• Business name
• Business address or mailing address
• Information submitted through contact forms, appointment forms, reservation forms, or service inquiries
• Payment and transaction-related information when you purchase a service or make a payment
• Communication preferences
• SMS and email consent records, including the date, time, method, and source of consent when available

Payment card information may be processed by third-party payment processors. Richemorrow Group LLC may not directly store complete payment card information when payments are processed through those providers.

Website and Technical Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral information
• Website interaction and usage data
• Cookies and similar technologies
• Analytics information

Customer and Business Communications

We may maintain records relating to your interactions with Richemorrow Group LLC, including:

• Inquiries and service requests
• Appointment information
• Customer support communications
• Website or marketing service requests
• Community Spotlight Mailer reservations
• Transaction and service history
• Communication preferences
• Feedback
• Records relating to consent, opt-outs, and requests not to be contacted

2. How We Use Your Information

Richemorrow Group LLC may use collected information to:

• Respond to inquiries and requests for information
• Provide, maintain, and improve our services
• Create and manage customer accounts
• Process transactions and payments
• Schedule and manage appointments
• Provide customer service and support
• Communicate with customers regarding active services, appointments, reservations, transactions, and account-related matters
• Send marketing or promotional communications when appropriate consent has been provided
• Manage communication preferences and opt-out requests
• Maintain records of SMS, email, and other communication consent
• Operate, maintain, secure, and improve our website
• Analyze website traffic and usage
• Prevent fraud, abuse, or unauthorized access
• Maintain business and transaction records
• Comply with applicable legal, regulatory, contractual, and carrier requirements

Providing a telephone number does not by itself constitute consent to receive marketing text messages.

Where SMS consent is requested, the applicable consent choice is presented separately. SMS consent is voluntary and is not required as a condition of purchasing our services or submitting a general inquiry.

3. SMS Messaging, Consent & Communication Preferences

Richemorrow Group LLC may offer both marketing and non-marketing SMS communications.

We send SMS messages only in accordance with the consent provided by the recipient and the type of communication authorized.

Non-Marketing SMS Communications

Non-marketing messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling information
• Customer support communications
• Service-related updates
• Transaction or reservation information
• Responses to inquiries initiated by you
• Other communications directly related to services you requested or an existing business interaction

Where required, you must affirmatively consent to receive these communications.

Marketing SMS Communications

Marketing messages may include:

• Information about Richemorrow Group LLC services
• Special offers or promotions
• Service announcements
• Smart Website information
• Community Spotlight Mailer opportunities
• Marketing system information
• Other promotional communications from Richemorrow Group LLC

Marketing SMS messages are sent only when the recipient has provided the appropriate marketing SMS consent.

Consent to receive marketing SMS messages is optional and is not a condition of purchasing goods or services.

When both marketing and non-marketing SMS options are offered, the consent choices may be presented separately so that you may choose to receive one, both, or neither category of messages.

Consent Records

We may maintain records showing:

• The telephone number associated with the consent
• The date and time consent was provided
• The form, page, communication, or other method through which consent was obtained
• The type of messages authorized
• Changes to communication preferences
• Opt-out requests
• Subsequent re-opt-in activity

These records may be maintained for compliance, operational, security, and recordkeeping purposes.

SMS Opt-Out

You may revoke your consent to receive text messages at any time.

You may opt out by replying with words such as:

• STOP
• QUIT
• END
• REVOKE
• OPT OUT
• CANCEL
• UNSUBSCRIBE

You may also communicate your request using other clear language indicating that you no longer wish to receive text messages from Richemorrow Group LLC.

We will process valid SMS opt-out requests promptly.

After an opt-out request, we may send one final confirmation message acknowledging that your request has been processed. After that confirmation, no additional SMS messages covered by the opt-out will be sent unless you subsequently provide new consent.

You may rejoin an SMS program by completing an applicable opt-in process again.

HELP & Customer Support

For assistance with text messaging, reply HELP to a message you receive from us or contact:

Email: admin@richemorrow.com
Phone: 1 (352) 743-4300

Message Frequency

Message frequency varies depending on your interaction with Richemorrow Group LLC, the services you request, and the communication permissions you provide.

Message and Data Rates

Message and data rates may apply according to the terms of your wireless service plan. Contact your wireless carrier for information regarding your messaging or data plan.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Our messaging services are intended to operate with participating major U.S. wireless carriers and supported regional carriers. Carrier availability and delivery are outside the direct control of Richemorrow Group LLC.

4. Email Communications

Richemorrow Group LLC may use email to communicate with customers, prospective customers, and business contacts.

Emails may include:

• Responses to inquiries
• Appointment information
• Service-related communications
• Transaction or reservation information
• Customer support
• Business announcements
• Educational information
• Marketing or promotional communications

Commercial marketing emails sent by Richemorrow Group LLC will provide a method for recipients to unsubscribe from future marketing emails.

If you unsubscribe from marketing email communications, we will honor that preference.

Unsubscribing from marketing emails does not necessarily prevent Richemorrow Group LLC from sending non-promotional communications that are reasonably necessary to:

• Respond to a request you initiated
• Complete or manage a transaction
• Provide requested services
• Manage an existing customer relationship
• Provide account, security, appointment, or service-related information
• Comply with applicable legal obligations

Email and SMS communication preferences are managed separately. Unsubscribing from email does not automatically revoke SMS consent, and opting out of SMS does not automatically unsubscribe you from email, unless your request clearly asks us to stop communications through multiple channels.

5. Information Sharing & Service Providers

Richemorrow Group LLC does not sell or rent personal information for third-party marketing purposes.

We may provide limited information to service providers that perform functions on our behalf when reasonably necessary to operate our business and provide requested services.

These providers may include:

• Website hosting and technology providers
• Customer relationship management providers
• Telecommunications and SMS service providers
• Email service providers
• Payment processors
• Appointment scheduling providers
• Analytics providers
• Cloud storage and data-processing providers
• Professional service providers
• Other vendors assisting with legitimate business operations

Service providers are authorized to use information only as reasonably necessary to provide their services to Richemorrow Group LLC and are expected to handle information appropriately.

SMS Information

SMS consent records and mobile opt-in information are subject to the additional protections described in Section 3 of this Privacy Policy.

Mobile opt-in information and SMS consent will not be provided to third parties for their independent marketing or promotional purposes.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to a valid subpoena, court order, or other lawful process
• Cooperate with authorized law enforcement requests
• Protect the legal rights or property of Richemorrow Group LLC
• Protect the security of our systems
• Investigate fraud, abuse, or unlawful activity
• Protect the safety of Richemorrow Group LLC, our customers, or others

Business Reorganization or Ownership Changes

If Richemorrow Group LLC undergoes a merger, restructuring, reorganization, or transfer of business ownership, certain business records may be transferred as part of that transaction where permitted by law.

Any such transfer remains subject to applicable privacy and communication-consent requirements.

SMS opt-in information and consent may not be used by another party for unrelated marketing or promotional purposes merely because of a change in business ownership.

6. Data Security

Richemorrow Group LLC takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Depending on the systems and services involved, these safeguards may include:

• Access controls
• Authentication protections
• Secure transmission technologies
• System and integration monitoring
• Software and security updates
• Data backup procedures
• Limited access to customer information
• Security practices used by our technology and service providers

However, no website, Internet transmission, electronic storage system, or information-security system can be guaranteed to be completely secure.

Although we take reasonable steps to protect personal information, Richemorrow Group LLC cannot guarantee absolute security.

If we become aware of a data-security incident requiring notification under applicable law, we will take appropriate steps consistent with applicable legal requirements.

7. Cookies, Analytics & Tracking Technologies

Richemorrow Group LLC may use cookies, analytics technologies, pixels, or similar tools to operate and improve our website.

These technologies may be used to:

• Maintain website functionality
• Understand how visitors use our website
• Analyze website traffic
• Remember preferences
• Improve website performance
• Measure the effectiveness of marketing efforts
• Detect technical problems or security issues

Some technologies may be provided by third-party service providers acting on our behalf.

You may be able to restrict or disable cookies through your browser settings. Disabling certain cookies or technologies may affect the functionality or performance of portions of the website.

8. Your Privacy & Communication Choices

You may contact Richemorrow Group LLC to:

• Request access to information we maintain about you
• Request correction of inaccurate information
• Request deletion of information when appropriate
• Update your contact information
• Change communication preferences
• Withdraw previously provided consent for future communications
• Unsubscribe from marketing email communications
• Opt out of SMS communications
• Ask questions about how we handle your information

Some information may need to be retained despite a deletion request when reasonably necessary for:

• Legal compliance
• Transaction records
• Accounting or tax purposes
• Fraud prevention
• Security
• Contractual obligations
• Dispute resolution
• Documentation of communication consent or opt-out requests

Maintaining a record that a person has opted out of communications may itself be necessary so that Richemorrow Group LLC can continue honoring that person's request not to be contacted.

To submit a privacy or communication request, contact us using the information in Section 10.

9. Third-Party Websites & Services

Our website may contain links to websites, platforms, applications, or services operated by third parties.

Richemorrow Group LLC does not control the privacy practices, security practices, content, or policies of independent third parties.

When you leave our website or interact directly with a third-party service, that third party's privacy policy and terms may apply.

We encourage users to review the privacy policies and terms of any third-party websites or services they choose to use.

10. Changes to This Privacy Policy & Contact Information

Changes to This Privacy Policy

Richemorrow Group LLC may update this Privacy Policy periodically to reflect changes in:

• Our business practices
• Our services
• Technology
• Communication practices
• Legal or regulatory requirements
• Carrier or messaging-provider requirements

The most current version will be posted on our website and identified by its effective date.

When appropriate, material changes may also be communicated through our website, email, or another reasonable method.

Contact Us

If you have questions regarding this Privacy Policy, your personal information, communication preferences, or our privacy practices, please contact:

By using our website and services, you consent to this Privacy Policy.