Terms of Service

Richemorrow Group LLC

Effective Date: September 24, 2026

These Terms of Service ("Terms") govern your use of the Richemorrow Group LLC website, services, forms, scheduling tools, communication systems, and other services made available by Richemorrow Group LLC ("Richemorrow Group," "we," "us," or "our").

By accessing or using our website or purchasing or using our services, you agree to these Terms and our Privacy Policy.

Certain services, purchases, advertising reservations, projects, subscriptions, or other transactions may also be subject to additional written agreements, order forms, proposals, invoices, service descriptions, or program-specific terms. If an additional written agreement conflicts with these general Terms, the more specific agreement will control with respect to that service or transaction.

1. Use of Our Website and Services

You may use our website and services only for lawful purposes and in accordance with these Terms.

You agree not to use our website, systems, services, or content to:

• Violate any applicable law or regulation
• Infringe the intellectual property or privacy rights of another person or business
• Transmit fraudulent, misleading, harmful, or unlawful material
• Attempt to gain unauthorized access to our website, systems, accounts, or networks
• Introduce malware, malicious code, or other technologies intended to interfere with normal operation
• Use automated methods to improperly scrape, copy, disrupt, or overload our systems
• Misrepresent your identity, business, or authority to act on behalf of another person or organization

We reserve the right to restrict or terminate access when we reasonably believe our website or services are being used unlawfully, fraudulently, abusively, or in violation of these Terms.

2. Richemorrow Group Services

Richemorrow Group LLC provides business-related services that may include:

• Smart Website creation and development
• Website hosting and management
• Website maintenance and support
• Business communication systems
• Customer relationship management systems
• Forms and appointment scheduling systems
• Automated follow-up systems
• AI-supported communication tools
• Marketing systems and services
• Community Spotlight Mailer advertising
• Business visibility and lead-generation services
• Other business technology, advertising, and marketing services

The exact services provided to a customer may depend on the plan, proposal, purchase, subscription, invoice, or separate service agreement selected by that customer.

Features, integrations, technology providers, and third-party services may change over time as systems are updated or improved.

3. Accounts and Business Command Center Access

Certain Richemorrow Group services may provide access to a private customer portal, business dashboard, account, or Business Command Center.

If you receive account access, you are responsible for:

• Providing accurate account information
• Maintaining the confidentiality of your login credentials
• Using reasonable security practices
• Restricting account access to authorized users
• Promptly notifying Richemorrow Group of suspected unauthorized access

You are responsible for activities performed through your account by persons to whom you have provided access.

Richemorrow Group may suspend account access when reasonably necessary to address security concerns, suspected unauthorized activity, nonpayment, misuse of services, or violations of applicable agreements.

4. SMS Messaging Terms and Consent

Richemorrow Group LLC may offer both marketing and non-marketing SMS/text-message communications.

Providing a telephone number to Richemorrow Group LLC does not by itself constitute consent to receive marketing text messages.

Where SMS consent is requested, consent is collected separately through an applicable form, booking process, communication, or other approved opt-in method.

SMS consent is voluntary and is not required as a condition of purchasing goods or services.

When both marketing and non-marketing SMS communications are offered, Richemorrow Group may provide separate consent choices so that you may choose to receive one, both, or neither type of message.

Acceptance of these Terms of Service alone does not constitute consent to receive marketing SMS messages.

Non-Marketing SMS Communications

If you consent to non-marketing SMS communications, messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling or rescheduling notices
• Customer support communications
• Service-related updates
• Transaction information
• Reservation information
• Responses to inquiries you initiate
• Other communications related to services or interactions you requested

Marketing SMS Communications

If you separately consent to marketing SMS communications, messages may include:

• Richemorrow Group service information
• Special offers or promotions
• Smart Website information
• Community Spotlight Mailer opportunities
• Marketing-system information
• Business-service announcements
• Other promotional communications from Richemorrow Group LLC

Marketing text messages will be sent only in accordance with the applicable consent provided.

Message Frequency

Message frequency varies depending on:

• Your interactions with Richemorrow Group
• The services you request
• Your appointment or service activity
• The type of SMS program you joined
• The communication permissions you provided

Message and Data Rates

Message and data rates may apply according to your wireless carrier and service plan.

Richemorrow Group LLC does not determine or control charges imposed by your wireless provider.

SMS Opt-Out

You may revoke SMS consent at any time.

To stop text messages, reply STOP to the telephone number sending the messages.

You may also communicate an opt-out request using other recognized opt-out language, including:

• STOP
• QUIT
• END
• REVOKE
• OPT OUT
• CANCEL
• UNSUBSCRIBE

Richemorrow Group will also honor other clear requests indicating that you no longer wish to receive text messages.

After receiving a valid opt-out request, we may send one final confirmation message confirming that the request has been processed.

No additional SMS messages covered by the opt-out will be sent unless you subsequently provide new consent.

To rejoin an SMS program after opting out, you must complete an applicable opt-in process again.

HELP and Customer Support

For assistance regarding SMS communications, reply HELP to a text message from Richemorrow Group LLC or contact us at:

Email: admin@richemorrow.com

Phone: 1 (352) 743-4300

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

SMS availability and delivery depend on participating wireless carriers, telecommunications networks, service providers, and other technologies outside the direct control of Richemorrow Group LLC.

5. Email Communications

Richemorrow Group LLC may communicate with customers, prospective customers, and business contacts by email.

Email communications may include:

• Responses to inquiries
• Appointment information
• Customer support
• Service-related communications
• Transaction information
• Reservation information
• Business announcements
• Educational information
• Marketing or promotional communications

Commercial marketing emails will include an appropriate method for recipients to unsubscribe from future marketing emails.

When you unsubscribe from marketing email communications, Richemorrow Group will honor that preference.

An unsubscribe request from marketing email does not necessarily prevent us from sending non-promotional communications reasonably necessary to:

• Respond to an inquiry you initiated
• Provide requested services
• Manage an existing transaction
• Provide appointment information
• Provide account or security information
• Communicate regarding an existing customer relationship
• Fulfill contractual or legal obligations

Email and SMS preferences are managed separately unless you clearly request that Richemorrow Group discontinue communications through multiple channels.

6. Communication Preferences and Do-Not-Contact Requests

Richemorrow Group LLC respects requests to discontinue marketing communications.

If you request that we stop sending communications through a particular channel, we may maintain limited information concerning that request so that we can continue honoring your communication preference.

For example, maintaining a telephone number on an internal do-not-contact or suppression list may be necessary to prevent that number from accidentally being contacted again.

A request to stop marketing communications does not prevent communications that are legally permitted or reasonably necessary for active transactions, account security, contractual obligations, or services that you specifically request, unless applicable law requires otherwise.

7. Consent Records

Richemorrow Group LLC may retain records relating to communication consent and preferences.

These records may include:

• Telephone number
• Email address
• Date and time of consent
• Method through which consent was provided
• Form or page through which consent was collected
• Type of communication authorized
• Changes in communication preferences
• Opt-out requests
• Re-opt-in activity

These records may be maintained for compliance, security, operational, dispute-resolution, and recordkeeping purposes.

8. Purchases, Payments and Billing

Certain Richemorrow Group services may require:

• One-time setup fees
• Recurring monthly payments
• Advertising reservation payments
• Project payments
• Deposits
• Usage-based charges
• Other fees disclosed before purchase

Prices and payment terms applicable to a particular service will be presented through an applicable proposal, checkout page, invoice, service agreement, subscription, reservation process, or other purchase document.

You agree to provide accurate billing and payment information.

Payments may be processed through third-party payment processors. Your use of those payment services may also be subject to the payment provider's terms and privacy policies.

Unless otherwise stated in a specific service agreement, invoice, purchase page, or written offer, Richemorrow Group does not guarantee refunds for services that have already been performed or costs that have already been incurred on your behalf.

Any service-specific cancellation, refund, renewal, or subscription terms provided at the time of purchase will control for that transaction.

9. Recurring Services and Subscriptions

Some Richemorrow Group services may be offered on a recurring or subscription basis.

When you purchase a recurring service, you authorize applicable recurring charges according to the pricing and billing terms disclosed at the time of purchase.

Subscription terms, billing frequency, cancellation procedures, renewal terms, and included services may be described in:

• A service agreement
• A proposal
• An invoice
• A checkout page
• An order form
• A subscription confirmation
• Other written documentation associated with the service

Customers are responsible for reviewing the terms applicable to the particular recurring service they purchase.

Cancellation of a recurring service does not automatically result in a refund of charges properly incurred before the effective cancellation date.

10. Community Spotlight Mailer Advertising

Richemorrow Group LLC may offer advertising placement through Community Spotlight Mailer campaigns.

Advertising availability, placement, campaign dates, mailing quantities, pricing, reservation requirements, category availability, artwork requirements, payment deadlines, and other campaign conditions may vary by mailing.

Specific Community Spotlight Mailer reservations may be governed by additional terms presented during the reservation or purchase process.

Submitting a reservation request does not override campaign-specific availability, payment, artwork, or approval requirements.

Advertisers are responsible for providing accurate business information and ensuring that advertising materials, claims, trademarks, logos, images, and other content they provide are lawful and authorized for use.

Richemorrow Group may reject or request modification of advertising material that is unlawful, misleading, inappropriate, technically unsuitable, or inconsistent with campaign requirements.

11. Customer-Provided Content and Materials

Customers may provide Richemorrow Group LLC with materials such as:

• Business names
• Logos
• Photographs
• Videos
• Written copy
• Product or service descriptions
• Testimonials
• Trademarks
• Graphics
• Contact information
• Pricing information
• Other business content

You represent that you own or have permission to use and provide any material you submit to Richemorrow Group.

You grant Richemorrow Group LLC a limited, non-exclusive license to use, reproduce, modify, format, display, transmit, or otherwise process customer-provided materials only as reasonably necessary to provide the services you requested, unless you separately authorize another use.

You remain responsible for the accuracy, legality, and ownership rights associated with materials you provide.

12. Richemorrow Group Intellectual Property

Except for customer-provided materials and third-party materials, the content and materials created or owned by Richemorrow Group LLC may be protected by copyright, trademark, trade-secret, and other intellectual property laws.

This may include:

• Richemorrow Group branding
• Logos
• Website content
• Graphics
• Designs
• Business processes
• Templates
• Marketing materials
• Documentation
• Proprietary systems
• Original written content

You may not copy, reproduce, distribute, sell, sublicense, publish, or commercially exploit Richemorrow Group intellectual property without authorization except where expressly permitted by an applicable service agreement.

Ownership rights relating to websites, designs, content, software, domains, or other deliverables created specifically for a customer may be further defined by the applicable proposal, agreement, invoice, or service terms.

13. Third-Party Services and Integrations

Richemorrow Group services may use or integrate with third-party platforms, technology providers, payment processors, telecommunications providers, domain registrars, hosting providers, artificial-intelligence services, analytics services, scheduling systems, or other third-party services.

The availability and functionality of third-party services may change without Richemorrow Group's control.

Richemorrow Group LLC does not guarantee uninterrupted availability of services operated by independent third parties.

Your use of certain third-party services may also be subject to the terms, policies, and requirements of those third parties.

14. Artificial Intelligence and Automated Technologies

Certain Richemorrow Group services may incorporate artificial intelligence, automation, chat systems, voice technologies, or other automated tools.

These systems may assist with tasks such as:

• Responding to inquiries
• Routing communications
• Scheduling
• Collecting information
• Customer support
• Lead management
• Business workflows

Automated or AI-generated outputs may occasionally contain errors, omissions, or inaccuracies.

Users remain responsible for reviewing important business information and decisions when appropriate.

Nothing in these Terms by itself constitutes consent to receive an automated or artificial-voice marketing call or marketing text message where separate consent is required by applicable law.

15. Website Information and No Guarantee of Results

Richemorrow Group LLC works to provide accurate information about its services, but website information may occasionally contain errors, omissions, outdated information, or technical inaccuracies.

We may update website information, services, features, pricing, or descriptions when appropriate.

Marketing, website, advertising, automation, AI, lead-generation, or business-growth services involve factors outside Richemorrow Group's direct control.

Unless specifically stated in a written agreement, Richemorrow Group does not guarantee:

• A particular number of leads
• A specific sales volume
• Search-engine rankings
• Advertising response rates
• Revenue increases
• Customer acquisition levels
• Specific business outcomes

Results may vary based on market conditions, business operations, customer demand, competition, advertising, pricing, customer follow-up, and other factors.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

Richemorrow Group LLC makes reasonable efforts to provide reliable and professional services but cannot guarantee that:

• Websites will always operate without interruption
• Third-party platforms will always remain available
• Communications will always be delivered
• Software will always be error-free
• Internet systems will always be secure
• Third-party integrations will never change or fail

Nothing in this section limits any warranty or right that cannot lawfully be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, Richemorrow Group LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services when such damages result from circumstances outside our reasonable control.

This may include losses resulting from:

• Third-party service outages
• Internet or telecommunications failures
• Unauthorized activity outside our reasonable control
• Customer-provided inaccurate information
• Changes made by third-party technology providers
• Customer misuse of systems or services

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Richemorrow Group LLC and its officers, employees, contractors, and agents from third-party claims, damages, liabilities, or reasonable expenses arising from:

• Material you provide without proper authorization
• Your unlawful use of our services
• Your violation of another party's intellectual property rights
• Your violation of these Terms
• Your misuse of systems or services provided by Richemorrow Group

This provision does not require you to indemnify Richemorrow Group for claims caused solely by Richemorrow Group's own unlawful conduct.

19. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how Richemorrow Group LLC collects, uses, protects, and handles personal information, including SMS opt-in and communication-consent information.

The current Privacy Policy is available at:
richemorrow.com/privacy-policy

20. Third-Party Websites and Links

Our website may contain links to websites, platforms, products, or services operated by independent third parties.

A link to a third-party website does not necessarily constitute an endorsement of that third party or its products or services.

Richemorrow Group LLC is not responsible for the content, privacy practices, security practices, availability, or terms of independent third-party websites.

You should review the applicable privacy policies and terms before providing information to or conducting transactions with third-party services.

21. Suspension and Termination

Richemorrow Group LLC may suspend or terminate access to services when reasonably necessary because of:

• Nonpayment
• Security concerns
• Fraudulent activity
• Unlawful conduct
• Material violation of these Terms
• Abuse of systems
• Unauthorized use
• Conduct that creates a material risk to Richemorrow Group, its customers, its service providers, or its technology systems

When reasonably practical, we may provide notice before suspension or termination.

Any payment obligations, intellectual property provisions, confidentiality obligations, liability provisions, or other provisions that by their nature should survive termination will remain effective after termination.

22. Changes to These Terms

Richemorrow Group LLC may update these Terms periodically to reflect changes in:

• Our services
• Business practices
• Technology
• Communication systems
• Legal or regulatory requirements
• Carrier requirements
• Third-party services

The current version will be posted on our website and identified by its effective date.

Material changes may also be communicated by email, through the website, through an account notice, or through another reasonable method when appropriate.

Your continued use of applicable services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

Changes will not retroactively alter separately signed contractual obligations unless permitted by the applicable agreement and law.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law or another applicable law controls.

To the extent a legal dispute arising from these Terms may properly be brought in court, the parties agree that venue will lie in an appropriate state or federal court serving Marion County, Florida, unless applicable law requires otherwise.

Before initiating formal legal proceedings, the parties are encouraged to make a reasonable effort to resolve disputes through direct communication.

Nothing in these Terms limits rights or remedies that cannot lawfully be waived.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted.

The remaining provisions will continue in effect.

25. Entire Agreement

These Terms, together with our Privacy Policy and any applicable proposal, service agreement, order form, invoice, subscription terms, reservation agreement, or other written agreement associated with a particular service, constitute the applicable agreement between you and Richemorrow Group concerning that service.

No provision of these general Terms overrides a more specific written agreement where that agreement expressly establishes different terms for a particular service or transaction.